We’re pleased to inform you that the service disruption to the Credit Header advanced features we reported earlier is now resolved.
The incident duration was between 01.00 – 06:24 BST 09/09/2021
To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com *calls cost 5p per minute plus your telephone company’s network access charge
Posted Sep 09, 2021 - 06:27 BST
Update
We are continuing to work on a fix for this issue.
Posted Sep 09, 2021 - 05:16 BST
Identified
Unfortunately, the service issue is ongoing. We continue to treat this matter as a priority and our technical team are working to determine the cause and resolution.
We apologise that this issue is taking longer to resolve than we would like.
We will update you at 9/9/2021 4:30am (BST) or as soon as the issue is resolved. Thank you for your continued patience.
Posted Sep 09, 2021 - 03:25 BST
Investigating
Please be advised that we are experiencing a service disruption that may result in customers receiving system errors against the 0154/0155 UK Credit Header Advanced features.
We apologise for the impact this may be having on your business. Our incident team are working to identify the root cause. We will provide a further update at 9/9/2021 2:10am (BST)
Posted Sep 09, 2021 - 01:38 BST
This incident affected: GBG ID3global (UK Credit Header (0154/0155) - Match level Advanced/Enhanced).