We're pleased to inform you that the service disruption has now been resolved and users should be able to access the GBG Investigate portal and access as normal.
A root cause analysis report containing further detail around the problem cause and resolution will be shared with you as soon as possible. To customers that have been affected by this issue, we would again like to apologise.
This issue is being investigated at the highest priority and we will provide further updates on the platform incident as soon as possible.
Posted Oct 06, 2025 - 11:34 BST
Investigating
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Posted Oct 06, 2025 - 10:56 BST
This incident affected: GBG Investigate (Investigate Portal, GBG Single Sign On (SSO)).