GBG Status - Retrospective Service Disruption - ID3Global International Sanctions Enhanced (0208), PEP Enhanced (0209), Sanctions (Intelligence) (0531), PEP (Intelligence) (0532)

Retrospective Service Disruption - ID3Global International Sanctions Enhanced (0208), PEP Enhanced (0209), Sanctions (Intelligence) (0531), PEP (Intelligence) (0532)

Incident Report for GBG

Resolved

Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the item checks below:

0208 - International Sanctions (Enhanced)
0209 - International PEP (Enhanced)
0531 Global Sanctions (Intelligence)
0532 Global PEP (Intelligence)

The incident duration was between 10:05 – 10:56 GMT 24/01/2025

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact Customer Support on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge

Posted Jan 24, 2025 - 11:25 GMT

This incident affected: GBG ID3global (International PEP Enhanced (0209), International Sanctions Enhanced (0208), Global Sanctions (Intelligence) (0531), Global PEP (Intelligence) (0532)).