We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal.
The incident duration was between 16:00 GMT – 23:20 GMT 29/10/2025
To customers that have been affected by this issue, we would again like to apologize.
Posted Oct 30, 2025 - 09:03 GMT
Update
We are continuing to work on a fix for this issue.
Posted Oct 30, 2025 - 00:25 GMT
Identified
Document/s Affected Passport, Australian Electoral Commission
Start Date and Time 30 October 2025 — 3:00AM AEDT
End Date and Time 30 October 2025 — 10:40AM AEDT
Posted Oct 29, 2025 - 23:39 GMT
Investigating
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Posted Oct 29, 2025 - 22:50 GMT
This incident affected: GBG Cloudcheck (Australian Electoral Commission, Australian Passport, New Zealand Companies Office).