Our supplier experienced a service disruption that may have prevented you from accessing or processing transactions with VIC Birth, Marriage, and Change of Name documents.
The incident duration was between 16/05/2026 08:35 - 17/05/2026 20:55 AEST
We have escalated this to the supplier and will continue to engage with them regarding service improvements.
To customers that have been affected by this issue, we would like to apologise.
Posted May 17, 2026 - 22:39 BST
This incident affected: GBG Cloudcheck (Australian Birth Certificate, Australian Marriage Certificate, Australian Name Change Certificate).