We recently experienced an incident that affected our Capture V4 service. The issue occurred during a data deployment, which led to a temporary disruption in our ability to process certain requests. We understand the inconvenience this may have caused and sincerely apologise for any impact on your operations.
Our team has worked diligently to identify the root cause and implement measures to prevent a recurrence. We are focusing on several key actions to enhance our system's resilience and reliability.
We appreciate your patience and support as we work through these improvements. Our commitment to providing reliable and high-quality services remains our top priority.
Thank you for your understanding.