Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the following:
UK Passport (0103)
The incident duration was between 13/11/2025 02:13 - 13/11/2025 14:15 GMT
To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact Customer Support on *0844 888 1136 or ID3globalhelp@gbgplc.com *calls cost 5p per minute plus your telephone company’s network access charge
Posted Nov 13, 2025 - 15:46 GMT
This incident affected: GBG ID3global (UK Passport (0103)).