Retrospective Service Disruption - ID3Global - KYC6 and API Services (0397, 0398 & 0399)
Incident Report for GBG
Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the below item checks.

The incident duration was between 11:07 – 11.26 BST/ GMT on 01/02/2024

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or
*calls cost 5p per minute plus your telephone company’s network access charge
Posted Feb 01, 2024 - 12:08 GMT
This incident affected: GBG ID3global (On-going Monitoring (0397), Global Sanctions (0398), Global PEP (0399)).