Service Incident for GBG GO Platform

Incident Report for GBG

Resolved

This incident has been resolved.
Posted Sep 30, 2025 - 06:16 BST

Update

This issue is continuing to be worked on by our data supplier and we will provide a further update as soon as more information is available.
Posted Sep 29, 2025 - 17:58 BST

Update

We are continuing to investigate this issue.
Posted Sep 29, 2025 - 14:52 BST

Investigating

We are currently experiencing a service disruption that is affecting a component used within this product. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Posted Sep 29, 2025 - 08:26 BST
This incident affected: GBG Go (Data Verification - South Africa: Single match, Data Verification (Dual Match) - South Africa: Dual match).