We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal.
The incident duration was between Approximately 07:00am– 02.30pm AEDT 01/11/2025
To customers that have been affected by this issue, we would again like to apologise.
Posted Nov 01, 2025 - 04:33 GMT
Identified
The issue has been identified and a fix is being implemented.
Posted Nov 01, 2025 - 03:39 GMT
Investigating
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Posted Nov 01, 2025 - 03:29 GMT
This incident affected: GBG IDscan (Hosted Platform (Australia PROD)).