greenID mobile - Service Disruption - Authenticity / Data Extraction / Face Comparison component Errors - Mobile Customers only

Incident Report for GBG

Resolved

Service restored.

Additional Information:
Date: 30th June 2020
Time: 10:25 to 12:04 AEST
Posted Jun 30, 2020 - 04:23 BST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 30, 2020 - 04:10 BST

Update

Dear Valued Customer,

We are investigating an issue affecting our service for MOBILE customers. We apologise for the impact this may be having on your business.

Components affected: Authenticity / Data Extraction / Face Comparison

Sorry for any inconvenience.

The next update will be provided when new information becomes available.
Posted Jun 30, 2020 - 02:01 BST

Update

Dear Valued Customer,

We are investigating an issue affecting our service for MOBILE customers. We apologise for the impact this may be having on your business.

Components affected: Authenticity / Data Extraction / Face Comparison

Sorry for any inconvenience.

The next update will be provided when new information becomes available.
Posted Jun 30, 2020 - 01:59 BST

Investigating

Dear Valued Customer,

We are investigating an issue affecting our service for MOBILE customers. We apologise for the impact this may be having on your business.

Components affected: Authenticity / Data Extraction / Face Comparison

Sorry for any inconvenience.

The next update will be provided when new information becomes available.
Posted Jun 30, 2020 - 01:55 BST
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