Retrospective Service disruption - ID3global - UK Credit Header (0154/0155) Bank Account Verification (0261) Geo Lifestyle (0322)
Incident
Report for GBG
Resolved
Please be advised that we experienced a service disruption that may have resulted in customers receiving system errors against :
UK Credit Header (0154/0155)
Bank Account Verification (0261)
Geo Lifestyle (0322)
The incident duration was between 18:21 – 18:23 GMT 05/01/2021
To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com *calls cost 5p per minute plus your telephone company’s network access charge
UK Credit Header (0154/0155)
Bank Account Verification (0261)
Geo Lifestyle (0322)
The incident duration was between 18:21 – 18:23 GMT 05/01/2021
To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com *calls cost 5p per minute plus your telephone company’s network access charge
This incident affected: GBG ID3global (UK Bank Account Verification (0261), UK Credit Header (0154/0155), UK Credit Header (0154/0155) - Match level Advanced/Enhanced, UK Geo Lifestyle (0322)).