Retrospective Service Disruption - GreenID - Multiple Services

Incident Report for GBG

Resolved

Please be advised that you may have experienced a service disruption that may have prevented you from using our:

illion Australian Credit Header,
ASIC Personal Name Search,
Australian Tenancy File,
Data Co-Op Database,
NZTA NZ Drivers Licence,
FCS Public Number Directory

Start Date and Time
30/09/2025 12:08 AEST

End Date and Time
30/09/2025 12:19 AEST

Service has since been restored and GBG team are working to confirm the root cause and preventative actions. GBG would like to apologise for any impact caused.
Posted Sep 30, 2025 - 06:22 BST
This incident affected: GreenID (ASIC Personal Name Search, illion Australian Credit Header, Australian Tenancy File, Data Co-Op Database, FCS Public Number Directory, NZTA NZ Drivers Licence).