Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the following:
Colombia ID 1 (0431)
The incident duration was between 19/01/2026 14:00 - 21/01/2026 06:51 GMT
To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact Customer Support on *0844 888 1136 or ID3globalhelp@gbgplc.com *calls cost 5p per minute plus your telephone company’s network access charge
Posted Jan 21, 2026 - 16:36 GMT
This incident affected: GBG ID3global (Colombia ID 1 (0431)).