Retrospective Service Disruption - GreenID - Multiple Services

Incident Report for GBG

Resolved

Our supplier experienced a service disruption that may have prevented you from using our:

ASIC Personal Name Search,
NZTA NZ Drivers Licence,
TINZ - Tenancy Information (NZ),
Australian Tenancy File

Start Date and Time
01/12/2025 20:04 AEDT

End Date and Time
03/12/2025 20:50 AEDT

We have escalated this to the supplier and will continue to engage with them regarding service improvements. GBG would like to apologise for any impact caused.
Posted Dec 03, 2025 - 01:38 GMT
This incident affected: GreenID (ASIC Personal Name Search, Australian Tenancy File, NZTA NZ Drivers Licence, TINZ - Tenancy Information (NZ)).