Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required.
Incident Start Time: 08/07/2026 12:25 AEST
Incident Resolution Time: 08/07/2026 14:07 AEST
Posted Jul 08, 2026 - 05:20 BST
Update
The issue has been identified and a fix is being implemented.
We're sorry for the impact this may be having on your business.
Incident Start Time: 08/07/2026 12:22 AEST
Next Update: 08/07/2026 15:00 AEST
Posted Jul 08, 2026 - 04:54 BST
Investigating
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
Posted Jul 08, 2026 - 04:39 BST
This incident affected: GreenID (DIA - NZ Passport / Birth and Citizenship Documents).