Retrospective Service Disruption - ID3Global Canada Credit (0237)

Incident Report for GBG

Resolved

Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the Canada Credit (0237) item check.

The incident duration was between 08:15 BST – 08:48 BST 02/05/2025

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact Customer Support on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Posted May 02, 2025 - 09:35 BST
This incident affected: GBG ID3global (Canada Credit (0237)).