Service Disruption - Loqate Capture V4

Incident Report for GBG

Resolved

We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal.

The incident duration was between 11:05 BST – 11:21 BST 24/07/2024

To customers that have been affected by this issue, we would again like to apologise.
Posted Jul 24, 2024 - 11:41 BST

Investigating

Please be advised that GBG Support teams have identified an increase in system errors and/or latency which may cause brief interruptions to the Loqate services listed below.

We apologise for the impact this may be having on your business. Our incident team are working hard to identify and fix the root cause as quickly as possible. Further updates to follow.
Posted Jul 24, 2024 - 11:19 BST
This incident affected: Loqate (Capture V4).