We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal.
Document/s Affected Passport
Start Date and Time 4 December 2025 — 11:55AM AEDT
End Date and Time 8 December 2025 — 9:18AM AEDT
To customers that have been affected by this issue, we would again like to apologise.
Posted Dec 07, 2025 - 22:43 GMT
Investigating
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
Posted Dec 04, 2025 - 01:44 GMT
This incident affected: GreenID (DVS - Australian Passport).