GBG Status - Service Disruption - IDscan Enterprise Production

Service Disruption - IDscan Enterprise Production

Incident Report for GBG

Postmortem

Dear Customer,

Please see the RCA for this incident below:

During the times of this incident, an unexpected manual change was implemented within the Production Database. This caused our customers to encounter a loss of the UK IDscan Services.

A full investigation of the incident was immediately undertaken and process improvements were identified. Whilst the list of improvements are in scope, stricter Change Control measures have been put in place to prevent this from reoccurring.

If you have any questions please contact your Customer Success Manager.

Posted Sep 23, 2021 - 10:32 BST

Resolved

This incident has been resolved.

Posted Sep 15, 2021 - 11:15 BST

Investigating

We are investigating an issue affecting our service. We apologise for the impact this may be having on your business. Our Incident Team is working to identify the root cause and implement a solution as a priority. We hope to advise you within a few minutes that the issue has been resolved, should this not be the case we will provide a further update.

Posted Sep 15, 2021 - 10:50 BST

This incident affected: GBG IDscan (Hosted Platform (UK PROD)).