Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 07, 2025 - 00:00 BST
Scheduled
Dear Valued Customer,
We hope this message finds you well, On URU we are updating our password policy. Starting 7th of May, all passwords must be a minimum of 12 characters. This change from the previous 8-character requirement is designed to enhance the security of your account.
Additionally, we are reducing the maximum time a password can remain unchanged from 120 days to a maximum of 90 days. This means you will need to update your password every 90 days to ensure ongoing protection.
Please note: If you have manually set an account to never expire this will be unaffected unless you choose to manually change.
What You Need to Do: When you next update your password, please ensure it is at least 12 characters long. Consider using a mix of letters, numbers, and special characters to create a strong password. Remember to update your password every 90 days.
We understand that these changes may require a small adjustment. If you have any questions or need assistance, our support team is here to help.
Thank you for your understanding and continued trust in URU.
Any questions, please contact GBG Customer Support.
Posted Apr 24, 2025 - 18:53 BST
This scheduled maintenance affected: GBG ID3global (URU Portal, URU Service).