Retrospective Service Disruption - ID3Global / UK Credit Header (0154/0155) & UK Bank Account Verification (0261)
Incident Report for GBG
Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the following item checks:
UK Credit Header Identity (0154)
UK Credit Header AML (0155)
UK Bank Account Verification (0261)

The incident duration was between 14:26-14:31 GMT on 24/01/2023.

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or
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Posted Jan 24, 2023 - 16:46 GMT
This incident affected: GBG ID3global (UK Bank Account Verification (0261), UK Credit Header (0154/0155), UK Credit Header (0154/0155) - Match level Advanced/Enhanced).