Service Disruption - Datacare - Bureau mobile validation
Incident Report for GBG

Root cause investigation by our teams found this incident was caused by an account administration- based issue with our partner.  This resulted in the inability to perform lookups. This has now been corrected by our supplier and service has been fully restored.

We apologise for any inconvenience this may have caused.

GBG would welcome feedback from you in respect of this incident - here's a very short survey - GBG survey

Posted Nov 07, 2023 - 12:16 GMT

We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 16:57 06/11/2023 – 11:07 07/11/2023 GMT
Posted Nov 07, 2023 - 11:59 GMT
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Posted Nov 06, 2023 - 17:40 GMT
This incident affected: GBG Datacare (Mobile Validation).