We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal.
The incident duration was between 10.08 – 10.20 BST 10/09/25
To customers that have been affected by this issue, we would again like to apologise.
Posted Sep 10, 2025 - 10:23 BST
Investigating
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Posted Sep 10, 2025 - 10:16 BST
This incident affected: GBG IDscan (Forensic Document Customer Service (FDE WhosOn)).