IDscan UK and Australia - POC and PROD - Notice of Emergency Maintenance
Scheduled Maintenance Report for GBG
The scheduled maintenance has been completed.
Posted Oct 02, 2021 - 14:00 BST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 02, 2021 - 12:00 BST
Dear Customer,

Please be aware that the IDscan systems are currently encountering an issue with the NFC service. This is causing severe impact to our customers which must rectified immediately.

The Support Teams have been working tirelessly which has resulted in identifying a fix which we wish to deploy today. We have successfully tested the fix on our QA environment that impacted the service for less than 5 minutes, we envisage the same impact to take place within the Production environment.

We will begin the required activities at 12:00pm BST for a duration of 2 hours.

If you need to contact GBG, please get in touch with the GBG Helpdesk.
Posted Oct 02, 2021 - 11:11 BST
This scheduled maintenance affected: GBG IDscan (Hosted Platform (UK PROD), Hosted Platform (Australia PROD), Hosted Platform (UK POC), Hosted Platform (Australia POC)).