Please be advised that we experienced a service disruption that may have resulted in customers receiving system errors against the Loqate services listed below.
The incident duration was between 15:04 – 15:16 GMT 13/04/2024
Service has since been restored. Investigations by GBG have shown that this issue was caused by the supplier. We will continue to engage with them regarding service improvement.
If you need to speak to us regarding this notification, please contact the helpdesk via loqatesupport@gbgplc.com
Posted Apr 15, 2024 - 09:13 BST
This incident affected: Loqate (Utilities Register - Gas).