Retrospective Service Disruption - 0154 - UK Credit Header (Identity) / 0155 - UK Credit Header (AML) / 0261 - UK Bank Account Verification
Incident Report for GBG
Resolved
Please be advised that we experienced a service disruption that may have prevented you from processing transactions against:

0154 - UK Credit Header (Identity)
0155 - UK Credit Header (AML)
0261 - UK Bank Account Verification

The incident duration was between 08:58– 09:13 GMT DATE 17/01/2023

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Posted Jan 17, 2023 - 09:26 GMT
This incident affected: GBG ID3global (UK Bank Account Verification (0261), UK Credit Header (0154/0155)).