Service Disruption - greenID Simple KYC AUSTRAC service

Incident Report for GBG

Identified

Dear Valued Customer,

Please be advised that we are experiencing an interruption with the AUSTRAC service.

AUSTRAC is a secondary data source and does not affect Verify functionality or case creation. Information retrieved from the AUSTRAC service lookup provides information if the target ABN/ACN is registered to deal in funds remittance.

Investigation is underway, and we will provide an update as soon as we have more information.
As a manual workaround, the remitter's information can be found on this link: https://online.apps.austrac.gov.au/rsr/
Posted Mar 23, 2026 - 05:54 GMT
This incident affects: GreenID (Simple KYC Platform).