Dear Customers,

On Wednesday 22nd of July between 13:51- 14:01, we experienced a Priority One incident on the ID3global/URU Platform.

Our Service Provider regularly deploys changes to our datacentres, these changes vary from adding a new IP range for our suppliers, reacting to a vulnerability or identifying changes that need to be made to our Infrastructure.

The issue occurred during an approved network change to their Datacentres. The implementation was applied to our standby site and proven but during the same process on the Live site a human error was made which caused a site outage.

The impact to our service for our customers means that ID3global was inaccessible completely for 10 minutes. GBG were alerted by our monitoring and we raised this to the Service Provider. Whilst the investigation took place, we failed over to the secondary LIVE site.

Due to the issue being cause by our provider we are working with them to automate manual processes

We apologise for the inconvenienced caused