All Systems Operational
GBG Connexus Platform Operational
Connexus Portal Operational
Connexus API Operational
Connexus CCJ Search Operational
Connexus Credit Linked Addresses Operational
Connexus Email Validation Operational
Connexus Land Registry Operational
Connexus Landline Validation Operational
Connexus Mobile Validation Operational
Credit Linked Addresses Plus Operational
GBG Datacare Operational
Datacare Managed Services & Automated SFTP ? Operational
Email Validation ? Operational
Landline Validation ? Operational
Mobile Validation ? Operational
Land Registry ? Operational
GBG ID3global Operational
ID3global Portal ? Operational
URU Portal ? Operational
ID3global Service Operational
URU Service Operational
UK Address Lookup (1000) Operational
UK Age Range (0183) Operational
UK Bank Account Validation (0231) Operational
UK Bank Account Verification (0261) Operational
UK Births Index (0133) Operational
UK Card Verification Check (0120) Operational
UK CIFAS (0353) Operational
UK Credit Bureau (Basic) (0394) Operational
UK Credit Bureau (Advanced) (0395) Operational
UK Credit Header (0154/0155) Operational
UK Credit Header (0154/0155) - Match level Advanced/Enhanced Operational
UK Driving Licence (0107) Operational
UK Edited Electoral Roll (0101) Operational
UK Electricity Bill (0104) Operational
UK Enhanced Driving Licence (0212) Operational
UK Entitlement to Drive Check (0337) Operational
UK Geo Affordability (0392) Operational
UK Geo Lifestyle (0322) Operational
UK Land Telephone Append (0106) Operational
UK Mobile Identity (0389) Operational
UK Mortality (0110) Operational
UK National ID Register (0245) Operational
UK National Insurance Number (0230) Operational
UK NCOA Alert - Flag (0158) Operational
UK NCOA Alert - Full (0239) Operational
UK Passport (0103) Operational
Argentina Identity (0391) Operational
Australia Credit (0298) Operational
Australia Driving Licence (0305) Operational
Australia Electoral Roll (0300) Operational
Australia Historical Electoral Roll (0299) Operational
Australia Marketing (0357) Operational
Australia Medicare (0304) Operational
Australia Passport (0303) Operational
Australia Property (0302) Operational
Australia Telephone (0301) Operational
Austria Financial (0252) Operational
Austria Population (0377) Operational
Belgium Population (0328) Operational
Belgium Telephone (0329) Operational
Brazil Identity (0390) Operational
Brazil Population (0287) Operational
Canada Credit (0237) Operational
China Bank Card (0362) Operational
China National ID (0361) Operational
Czech Republic Population (0348) Operational
Denmark Landline (0241) Operational
Denmark Personal ID CPR (0244) Operational
France Commercial (0371) Operational
France Consumer (0372) Operational
France Government (0373) Operational
France Population (0331) Operational
France Telephone (0330) Operational
Germany Consumer (0201) Operational
Germany Credit (0401) Operational
Germany Financial (0251) Operational
Germany Landline (0203) Operational
Germany Mobile (0204) Operational
Germany Postal (0202) Operational
Germany Schufa (0228) Operational
Hong Kong Population (0324) Operational
India Driving Licence (0374) Operational
India Permanent Account Number (PAN) (0375) Operational
India Voter ID (EPIC) (0376) Operational
Italy Population - Codice Fiscale (0250) Operational
Jordan Identity (0385) Operational
Kuwait Identity (0383) Operational
Malaysia Financial (0354) Operational
Malaysia Population (0356) Operational
Mexico Population (0278) Operational
Netherlands Identity (0254) Operational
New Zealand Credit (0319) Operational
New Zealand DIA Citizen (0316) Operational
New Zealand DIA Passport (0317) Operational
New Zealand Directors (0312) Operational
New Zealand Driving Licence (0311) Operational
New Zealand Property (0313) Operational
New Zealand Telephone (0310) Operational
New Zealand Vehicle (0314) Operational
New Zealand DIA Birth (0315) Operational
Oman Identity (0384) Operational
Poland Population (0334) Operational
Romania National ID (0352) Operational
Saudi Arabia Identity (0379) Operational
South Africa Population (0259) Operational
South Africa Identity (0369) Operational
Spain Population (DNI/NIF) (0364) Operational
Spain Commercial (0365) Operational
Spain Consumer (0366) Operational
Sweden Personal ID (0215) Operational
Sweden Population (0213) Operational
Switzerland Financial Data (0253) Operational
UAE Identity (0378) Operational
US Identity (0388) Operational
US Mobile carrier Check (0340) Operational
USA Combined (0246) Operational
USA Driving Licence (0176) Operational
Document Image Validation (2002) Operational
European ID Card (0235) Operational
International Address (0200) Operational
International Address Lookup (1002) Operational
International Adverse Media (0332) Operational
International Device ID (0234) Operational
International Passport (0118) Operational
International PEP - FCRA (0308) Operational
International PEP Enhanced (0209) Operational
International Sanctions - FCRA (0307) Operational
International Sanctions Enhanced (0208) Operational
International Mobile Phone Validation (0187) Operational
International National ID (0186) Operational
Smart International PEP (0344) Operational
Smart International Sanctions (0343) Operational
Netherlands Consumer (0400) Operational
On-going Monitoring (0397) Operational
UK Mobile Fraud Signals (0402) Operational
Canada Credit (Fintrac) (0404) Operational
Global Sanctions (0398) Operational
Global PEP (0399) Operational
UK Consumer Affordability (403) Operational
UK Credit Reference Bureau (Advanced) (0405) Operational
Synthetic ID Score (0407) ? Operational
Email Verification Signals (0408) ? Operational
Birthplace Germany (0410) ? Operational
Canada Credit Bureau (FINTRAC) (0409) Operational
Norway Population (0413) Operational
GBG Score (Identity) (0412) Operational
Austria ID 1 (0416) Operational
Austria ID 2 (0417) Operational
Austria ID Primary 1 (0414) Operational
Belgium ID Primary 1 (0418) Operational
Belgium ID Primary 2 (0419) Operational
Belgium ID 1 (0420) Operational
Belgium ID 2 (0421) Operational
Brazil ID Primary 1 (0422) Operational
Brazil ID Primary 2 (0423) Operational
Brazil ID 1 (0424) Operational
Brazil ID 2 (0425) Operational
Chile ID Primary 1 (0426) Operational
Colombia ID Primary 1 (0430) Operational
Colombia ID 1 (0431) Operational
Czechia ID Primary 1 (0433) Operational
Finland ID Primary 1 (0435) Operational
Finland ID Primary 2 (0436) Operational
France ID Primary 1 (0439) Operational
France ID Primary 2 (0440) Operational
France ID 1 (0441) Operational
France ID 2 (0442) Operational
Ghana ID Primary 1 (0443) Operational
Indonesia ID Primary 1 (0445) Operational
Indonesia ID Primary 2 (0446) Operational
Ireland ID Primary 1 (0449) Operational
Ireland ID 1 (0450) Operational
Italy ID Primary 1 (0452) Operational
Italy ID Primary 2 (0453) Operational
Italy ID 1 (0454) Operational
Italy ID 2 (0455) Operational
Japan ID Primary 1 (0456) Operational
Kenya ID Primary 1 (0458) Operational
Mexico ID Primary 1 (0462) Operational
Mexico ID Primary 2 (0463) Operational
Mexico ID 1 (0464) Operational
Mexico ID 2 (0465) Operational
Nigeria ID Primary 1 (0466) Operational
Nigeria ID Primary 2 (0467) Operational
Philippines ID Primary 1 (0470) Operational
Philippines ID Primary 2 (0471) Operational
Poland ID Primary 1 (0474) Operational
Poland ID 1 (0475) Operational
Poland ID 2 (0476) Operational
Portugal ID Primary 1 (0477) Operational
Portugal ID Primary 2 (0478) Operational
Portugal ID 1 (0479) Operational
Portugal ID 2 (0480) Operational
Singapore ID Primary 1 (0481) Operational
Slovakia ID Primary 1 (0485) Operational
Spain ID Primary 1 (0487) Operational
Spain ID Primary 2 (0488) Operational
Spain ID 1 (0489) Operational
Spain ID 2 (0490) Operational
Switzerland ID Primary 1 (0491) Operational
Switzerland ID 1 (0493) Operational
Switzerland ID 2 (0494) Operational
Türkiye ID Primary 1 (0495) Operational
Vietnam ID Primary 1 (0499) Operational
Vietnam ID 1 (0501) Operational
Vietnam ID 2 (0502) Operational
Trust Core (0411) Operational
Germany Mobile Identity (0506) Operational
France Mobile Identity (0507) Operational
Spain Mobile Identity (0508) Operational
Canada Mobile Identity (0509) Operational
US Mobile Identity (0510) Operational
UK Mobile Identity (0511) Operational
Germany Fraud Signals (0512) Operational
France Fraud Signals (0513) Operational
Spain Fraud Signals (0514) Operational
Canada Fraud Signals (0515) Operational
US Fraud Signals (0516) Operational
UK Fraud Signals (0517) Operational
Peru Identity (0520) Operational
GBG Investigate Operational
Investigate Portal Operational
Investigate API Operational
Mobile Validation Operational
Email Validation Operational
Landline Validation Operational
CCJ Operational
Google Maps Operational
Land Registry - Extract Service Operational
Land Registry - Online Ownership Verification Operational
GBG Single Sign On (SSO) Operational
GBG IDscan Operational
Hosted Platform (UK PROD) Operational
Forensic Document Customer Service (FDE WhosOn) ? Operational
Hosted Platform (Australia PROD) Operational
Hosted Platform (UK POC) ? Operational
Hosted Platform (Australia POC) ? Operational
Forensic Document Customer Service (Scannet - Live Support) Operational
GBG IDscan Core Operational
Scannet ? Operational
IDscan USA PROD ? Operational
IDscan NFC ? Operational
IDscan Identify Operational
GBG IDscan Identify Operational
IDscan Identify Operational
Activity History Verification (0395) Operational
Identity Fraud Verification Operational
Document Verification Operational
GBG ProID Operational
ProID - UK Credit Bureau (Advanced) (0395) ? Operational
ProID - UK National identity Register (0245) Operational
ProID - UK Landline (0106) Operational
ProID - UK Mortality (0110) Operational
ProID - International Sanctions & PEP (208/209) Operational
ProID - ID Verification Operational
ProID - Liveness Verification Operational
ProID - UK Bank Account Validation (0231) Operational
ProID - UK Bank Account Verification (0261) Operational
ProID - On-Going Monitoring (0397) Operational
GBG Loqate (Matchcode360) Platform Operational
Loqate (Matchcode360) Email Validation Operational
Loqate (Matchcode360) Landline Validation Operational
Loqate (Matchcode360) Land Registry Operational
Loqate (Matchcode360) Mobile Validation Operational
Loqate (Matchcode360) Portal Operational
Loqate (Matchcode360) Powersearch Operational
Loqate (Matchcode360) REST API Operational
Loqate (Matchcode360) SOAP API Operational
Loqate Operational
Capture V3 Operational
Capture V4 Operational
Verify Operational
Email Validation Operational
Phone Verification Operational
Bank Verification Operational
Geocoding Operational
Everything Location Operational
Find My Nearest Operational
Account Section Operational
AddressComplete Operational
AddressComplete V4 Operational
Capture China Operational
Verify China Operational
Utilities Register - Gas Operational
Utilities Register - Electricity Operational
Loqate SaaS Platform Operational
Store Finder - Geocoding Operational
Store Finder - Distances Operational
Store Finder - Mapping Operational
Store Finder – List Management Operational
Loqate for Australia and New Zealand (Harmony RightAddress) Operational
Customer Portal Operational
Address (ANZ) Operational
Address (International) Operational
Email Validation Operational
Phone Validation (ANZ) Operational
Company Lookup (AU) Operational
Legacy RightAddress (ANZ) Operational
Legacy Datasan (AU) Operational
GreenID Operational
90 days ago
99.89 % uptime
Today
AU / NZ GreenID Production Environment Operational
GreenID Admin Panel Operational
GreenID Business Verification Operational
DVS - Driver Licence (All States) Operational
DVS - Australian Passport Operational
DVS - Visa Verification Operational
DVS - Medicare Card Operational
DVS - Centrelink Concession Card Operational
DVS - Citizenship Certificate / Registration by Descent Operational
DVS - ImmiCard Operational
DVS - ACT Birth, Marriage and Change of Name Certificates Operational
DVS - NSW Birth, Marriage and Change of Name Certificates Operational
DVS - NT Birth, Marriage and Change of Name Certificates Operational
DVS - QLD Birth, Marriage and Change of Name Certificates Operational
DVS - SA Birth, Marriage and Change of Name Certificates Operational
DVS - TAS Birth, Marriage and Change of Name Certificates Operational
DVS - VIC Birth, Marriage and Change of Name Certificates Operational
DVS - WA Birth, Marriage and Change of Name Certificates Operational
ASIC Personal Name Search Operational
Australian Claims Database Operational
Australian Electoral Roll (AEC) Operational
illion Australian Credit Header Operational
Australian Tenancy File Operational
Data Co-Op Database Operational
FCS Public Number Directory Operational
FCS NAD File Operational
Working Visa - VEVO Operational
NZTA NZ Drivers Licence Operational
DIA - NZ Passport / Birth and Citizenship Documents Operational
illion NZ Credit Header Operational
NZ LINZ Property Operational
NZ Directors and Shareholders Operational
TINZ - Tenancy Information Operational
Experian Australian Credit Header Operational
Experian NZ Credit Header Operational
NZ Centrix Credit Header Operational
ACI Red Shield Device ID Operational
GreenID Business - Creditorwatch Source Operational
DVS Hub - All Docs Operational
DVS - Immigration Documents (Visa / Immicards / Citizenship / Registration by Descent) Operational
FCS illion Data Sources Operational
DVS - Birth, Marriage and Change of Name Certificates - ALL STATES Operational
Watchlists - Standard Operational
Watchlists - Premium Operational
greenID Mobile V2 Operational
AU / NZ greenID Test Environment Operational
AU Credit Simple Operational
AusPost in store verification Operational
Simple KYC Platform Operational
greenID Hosted Operational
GBG Alert Operational
Super and Payroll - Superannuation data source Operational
Super and Payroll - Payroll data source Operational
ShareFile Directories Operational
90 days ago
99.89 % uptime
Today
CAFS Operational
Group-IB Secure Bank Operational
AssureID Connect Operational
IDV - US ? Operational
IDV - EU ? Operational
IDV - AUS ? Operational
ACAS - US ? Operational
ACAS - EU ? Operational
ACAS - AUS ? Operational
Face Matching Service Operational
Passive Liveness Service Operational
Ozone eMRTD Authentication Service Operational
Review Service Operational
GBG GO Operational
2.0 - US Operational
3.0 - EMEA Operational
SAR - Suspicious Activity Report service ? Operational
PEPs and Sanctions Screening Operational
IDV - US ? Operational
IDV - EU ? Operational
ACAS - US ? Operational
ACAS - EU ? Operational
Face Matching Service Operational
Passive Liveness Service Operational
Ozone eMRTD Authentication Service Operational
GBG Compliance Operational
EDNA - US Operational
EDNA - EMEA Operational
SAR - Suspicious Activity Report service ? Operational
PEPs and Sanctions Screening Operational
IDV - US ? Operational
IDV - EU ? Operational
ACAS - US ? Operational
ACAS - EU ? Operational
Face Matching Service Operational
Passive Liveness Service Operational
Ozone eMRTD Authentication Service Operational
GBG Compliance APAC Operational
Compliance platform Operational
GBG Americas Support Operational
Support Portal ? Operational
Downloads Portal ? Operational
GBG User Admin Operational
GBG Single Sign On (SSO) Operational
AcuFill WebService Operational
IdScan-MedicScan Connect ? Operational
AcuFill Service ? Operational
MedicScan Service ? Operational
On Prem Licensing Operational
AssureID Sentinel License Server Operational
AcuFill Activation Server Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Dec 27, 2023 - 15:49 GMT
Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal with no action needed by customers.
Posted on Nov 01, 2023 - 10:51 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

illion Australian Credit Header & illion NZ Credit Header
Outage Start Date and Time: Wednesday, 03rd April 2024 21:00 AEDT

Outage End Date and Time: Wednesday, 03rd April 2024 23:00 AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Mar 22, 2024 - 02:53 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Mar 06, 2024 - 09:28 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Passport

Start Date and Time
7 April 2024 — 2:00AM AEST

End Date and Time
7 April 2024 — 3:30AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Mar 28, 2024 - 05:37 GMT
Update - We will be undergoing scheduled maintenance during this time.
Mar 22, 2024 - 04:44 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Drivers Licence

Start Date and Time
7 April 2024 — 5:00AM AEDT

End Date and Time
7 April 2024 — 10:00AM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Apr 06, 2024 - 18:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Dec 27, 2023 - 15:59 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Mar 28, 2024 - 08:19 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Dec 27, 2023 - 15:59 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Mar 20, 2024 - 15:25 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Dec 27, 2023 - 15:59 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jan 04, 2024 - 09:28 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Dec 27, 2023 - 15:59 GMT
Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal with no action needed by customers.
Posted on Nov 01, 2023 - 10:51 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Mar 05, 2024 - 17:10 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jan 02, 2024 - 11:05 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Mar 05, 2024 - 17:12 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Mar 05, 2024 - 17:13 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jan 04, 2024 - 09:29 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Mar 05, 2024 - 17:14 GMT
Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal with no action needed by customers.
Posted on Nov 01, 2023 - 10:52 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Mar 05, 2024 - 17:15 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Mar 05, 2024 - 17:17 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Mar 05, 2024 - 17:18 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Mar 05, 2024 - 17:19 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Mar 05, 2024 - 17:20 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jan 04, 2024 - 09:30 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Mar 05, 2024 - 17:23 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Mar 05, 2024 - 17:26 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Mar 05, 2024 - 17:27 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Mar 05, 2024 - 17:29 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jan 04, 2024 - 09:32 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jan 04, 2024 - 09:34 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jan 02, 2024 - 11:05 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jan 04, 2024 - 09:35 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jan 04, 2024 - 09:37 GMT
Past Incidents
Mar 29, 2024
Completed - The scheduled maintenance has been completed.
Mar 29, 12:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 09:00 GMT
Scheduled - Please be advised that GBG technical teams will undertaking maintenance today to improve the resiliency and reliability of the service. If you are using the service during this time, you may experience a brief disruption and some increased latency during this window. All other services will remain unaffected.
Feb 5, 12:59 GMT
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 04:34 – 06:32 GMT DATE 29/03/24

Mar 29, 08:17 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Mar 29, 06:16 GMT
Mar 28, 2024
Resolved - Some customers may have experienced a degraded service during the date and times stated. on our capture V3 & V4 services.

We apologise for any inconvenience caused.

The incident duration was between 11:15 – 11:35 GMT DATE 28/03/024

Mar 28, 16:01 GMT
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 10:13 – 10:41 GMT DATE 28/03/24

Mar 28, 11:05 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Mar 28, 10:39 GMT
Mar 27, 2024
Completed - The scheduled maintenance has been completed.
Mar 27, 11:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 09:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

WA BDM
Start Date and Time: 27 March 2024 — 8:00PM AEDT
End Date and Time: 27 March 2024 — 10:00PM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Mar 26, 06:01 GMT
Completed - The scheduled maintenance has been completed.
Mar 27, 05:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 03:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Data sources impacted: Citizenship certificate, Immigration Card

Outage Start Date and Time: Wednesday 27th March 2024 14:00 AEDT

Outage End Date and Time: Wednesday 27th March 2024 16:00 AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Mar 25, 05:25 GMT
Resolved - Please be advised this incident has been resolved
Mar 27, 01:54 GMT
Identified - Dear greenID Simple KYC Customer,

Please be advised that Simple KYC are experiencing an AUSTRAC service interruption.

Investigation confirmed this is due to unexpected changes on the AUSTRAC side resulting in the SKYC data collector process failing when retrieving AUSTRAC details.

AUSTRAC is a secondary data source and will not impact on Verify functionality and case creation.

Note that we have turned off the AUSTRAC lookups to avoid further alert messaging on the worklist.

The team will review the AUSTRAC changes and advise once the fix is confirmed. This will be done following the code freeze in the new year.

Information retrieved from AUSTRAC lookup provides information on remitters. As a manual workaround, this information can be found on the new AUSTRAC website: https://apps.austrac.gov.au/rsr/

Dec 21, 04:29 GMT
Resolved - Please be advised that due to unscheduled service degradation, verification using ASIC data sources may have failed.
Environment: Production
Data sources impacted: ASIC
· Outage Start Date and Time: Wednesday 27th March 2024, 12:40 AEDT
· Outage End Date and Time: Wednesday 27th March 2024, 14:20 AEDT

Mar 27, 01:30 GMT
Mar 26, 2024
Resolved - The GBG greenID technology team advises that the issue of Dow Jones updates failing to apply since 21st March has been resolved.

Duration: Thursday 21 March 2024 11:30 PM to Wednesday 27 March 2024 9:45 AM AEDT

Total duration: 5 days, 10 hours, 15 minutes

Thankyou for your engagement and patience whilst awaiting resolution

Mar 26, 23:37 GMT
Identified - Please be advised that an issue has been identified with the Dow Jones Watchlist updates that has caused them to be outdated since the 21st March.

Checks against the Dow Jones Watchlist will not reflect any changes that have been made since the 21st March and may return false results.

A fix has been put in place that should allow the next update scheduled tonight to correctly update the Watchlist.

The next update will be provided once we have confirmed the update was successful.

Mar 25, 03:33 GMT
Completed - The scheduled maintenance has been completed.
Mar 26, 20:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 18:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Our supplier does not expect any service outage but there maybe 5-10 minutes of intermittent connection interruptions during this period.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Mar 13, 09:25 GMT
Resolved - Please be advised that we experienced a service disruption that may have prevented you from accessing or processing transactions.

The incident duration was between 01.27 – 01.32 GMT 26/03/2024

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge

Mar 26, 02:02 GMT
Mar 25, 2024
Completed - The scheduled maintenance has been completed.
Mar 25, 13:33 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 08:30 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
• SA Birth, marriage and change of name certificates

Start Date and Time
• 25 March 2024 — 7:30PM AEDT

End Date and Time
• 26 March 2024 — 12:30AM AEDT



During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Mar 21, 03:17 GMT
Completed - The scheduled maintenance has been completed.
Mar 25, 01:45 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 22:45 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Data sources impacted: Citizenship certificate, Immigration Card

Outage Started Date and Time: Monday 25th March 2024 09:00 AEDT

Outage End Date and Time: Monday 25th March 2024 12:00 AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Mar 24, 22:41 GMT
Completed - The scheduled maintenance has been completed.
Mar 25, 00:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 18:30 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Mar 22, 08:39 GMT
Mar 24, 2024
Completed - The scheduled maintenance has been completed.
Mar 24, 21:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 18:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Dec 27, 15:49 GMT
Completed - The scheduled maintenance has been completed.
Mar 24, 03:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 21:01 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
NSW Birth, Marriage and Change of Name Certificates

Start Date and Time
24 March 2024 — 8:00AM AEDT

End Date and Time
24 March 2024 — 2:00PM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Mar 22, 02:57 GMT
Completed - The scheduled maintenance has been completed.
Mar 24, 03:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 21:00 GMT
Update - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment: Production
Document: NSW Birth, marriage and change of name certificates
Start Date and Time:24 March 2024 — 8:00AM AEDT
End Date and Time: 24 March 2024 — 2:00PM AEDT


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Mar 14, 22:25 GMT
Update - We will be undergoing scheduled maintenance during this time.
Mar 14, 22:24 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment: Production
Document: NSW Birth, marriage and change of name certificates
Start Date and Time:24 March 2024 — 8:00AM AEDT
End Date and Time: 24 March 2024 — 2:00PM AEDT


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Feb 29, 03:36 GMT
Mar 23, 2024
Completed - The scheduled maintenance has been completed.
Mar 23, 19:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 13:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
• Centrelink

Start Date and Time
• 24 March 2024 — 12:00AM AEDT

End Date and Time
• 24 March 2024 — 6:00AM AEDT


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Mar 21, 03:08 GMT
Completed - The scheduled maintenance has been completed.
Mar 23, 17:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 10:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jan 4, 09:27 GMT
Mar 22, 2024
Completed - The scheduled maintenance has been completed.
Mar 22, 17:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 13:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

DVS Immigration Documents (Visa / Immicards / Citizenship / Registration by Descent)

Start Date and Time
23 March 2024 — 12:00AM AEDT

End Date and Time
23 March 2024 — 4:00AM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Mar 1, 03:02 GMT
Postmortem - Read details
Mar 22, 13:25 GMT
Resolved - This incident has been resolved.
Mar 22, 11:45 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service.

Some users may be seeing the following error intermittently when trying to login "An error occurred while creating your session".

We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.

Mar 22, 10:07 GMT
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the VEVO data source.

Outage Start Date and Time: Friday 22nd March 2024, 11:30 AEDT

Outage End Date and Time: Friday 22nd March 2024, 13:58 AEDT

To customers that have been affected by this issue, we would like to apologise.

Mar 22, 00:30 GMT
Mar 21, 2024
Resolved - Please be advised that we experienced a service disruption that may have resulted in customers receiving system errors against the Loqate services listed below.

The incident duration was between 12:03 – 12:09 GMT 21/03/2024

Service has since been restored and GBG Support teams are working to confirm the root cause and preventative actions. GBG would like to apologise for any impact caused whilst we worked to resolve this.
If you need to speak to us regarding this notification, please contact the helpdesk via loqatesupport@gbgplc.com

Mar 21, 13:13 GMT
Mar 20, 2024
Postmortem - Read details
Mar 20, 12:03 GMT
Resolved - Please be advised that we experienced a service disruption that may have resulted in customers receiving system errors against the Loqate services listed below.

The incident duration was between 11:40 – 11:50 GMT 20/03/2024

Service has since been restored. GBG would like to apologise for any impact caused.
If you need to speak to us regarding this notification, please contact the helpdesk via loqatesupport@gbgplc.com

Mar 20, 12:01 GMT
Resolved - Please be advised that we experienced a service disruption that may have resulted in customers receiving system errors against the Loqate services listed below.

The incident duration was between 09:45 – 10:23 GMT 20/03/2024

Service has since been restored and GBG Support teams are working to confirm the root cause and preventative actions. GBG would like to apologise for any impact caused whilst we worked to resolve this.
If you need to speak to us regarding this notification, please contact the helpdesk via loqatesupport@gbgplc.com

Mar 20, 10:52 GMT
Mar 19, 2024
Completed - The scheduled maintenance has been completed.
Mar 19, 18:53 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 15:53 GMT
Scheduled - Please be advised that GBG Support teams will be performing essential maintenance on the ID3global Pilot/UAT platform and it will be intermittently unavailable during this time.

All other ID3global services are unaffected and will continue to operate and normal.

Mar 19, 15:52 GMT
Completed - The scheduled maintenance has been completed.
Mar 19, 15:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 11:30 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected: SA Birth, marriage and change of name certificates

Start Date and Time: 19 March 2024 — 10:30PM AEDT

End Date and Time: 20 March 2024 — 2:30AM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Mar 19, 04:31 GMT
Completed - The scheduled maintenance has been completed.
Mar 19, 14:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 10:30 GMT
Scheduled - Please be advised that GBG Support teams will be performing essential maintenance on the ID3global Pilot/UAT platform and it will be intermittently unavailable during this time.

All other ID3global services are unaffected and will continue to operate and normal.

Mar 18, 16:16 GMT
Postmortem - Read details
Mar 19, 09:39 GMT
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 22:42-22:46 GMT on 18/03/2024.

Mar 19, 08:46 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Mar 18, 23:05 GMT
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 22:42-22:46 GMT on 18/03/2024.

Mar 19, 08:45 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Mar 18, 23:05 GMT
Completed - The scheduled maintenance has been completed.
Mar 19, 00:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 22:00 GMT
Scheduled - Please be advised that our supplier will undertaking essential maintenance today to improve the resiliency and reliability of the service. If you are using the service during the times stated, you may experience some periods of disruption. All other services will remain unaffected.
Mar 8, 11:56 GMT
Mar 18, 2024
Completed - The scheduled maintenance has been completed.
Mar 18, 19:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 09:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
All Document Types

Start Date and Time
18th March 2024 8:00PM AEDT

End Date and Time
19th March 2024 6:00AM AEDT


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Mar 18, 05:25 GMT
Completed - The scheduled maintenance has been completed.
Mar 18, 10:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 02:00 GMT
Scheduled - Please be advised that GBG Support teams will be performing essential maintenance against item check 337 during this time and there may be a brief interruption to service. All other ID3Global services will remain up and operational as normal.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Mar 12, 11:27 GMT
Resolved - Please be advised that you may have experienced an **intermittent** service disruption that may have prevented you from using our service.

The incident duration was between 09:00 – 09:12 GMT DATE 18/03/2024

To customers that have been affected by this issue, we would like to apologise and If you need to speak to us regarding this notification, please contact the helpdesk via loqatesupport@gbgplc.com

Mar 18, 09:30 GMT
Postmortem - Read details
Mar 18, 08:46 GMT
Resolved - We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal. A post mortem containing further detail around the problem cause and resolution will be shared with you shortly.

The incident duration was between 07:59 GMT – 08:04 GMT 18/03/24

To customers that have been affected by this issue, we would like to apologise.

Mar 18, 08:36 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Mar 18, 08:20 GMT
Completed - The scheduled maintenance has been completed.
Mar 18, 08:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 08:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

SA Birth, Marriage and Change of Name Certificates
Start Date and Time
18 March 2024 — 7:00PM AEDT

End Date and Time
18 March 2024 — 7:30PM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Mar 18, 01:47 GMT
Completed - The scheduled maintenance has been completed.
Mar 18, 07:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 05:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Please note, during these planned maintenance sessions there will be interruption to KYC6 and API services (2.1 and 1.0) from 5am to 7am (UK time).

Jan 18, 13:19 GMT
Completed - The scheduled maintenance has been completed.
Mar 18, 00:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 18:30 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Mar 15, 12:57 GMT
Mar 17, 2024
Completed - The scheduled maintenance has been completed.
Mar 17, 21:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 18:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Dec 27, 15:48 GMT
Completed - The scheduled maintenance has been completed.
Mar 17, 15:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 13:00 GMT
Scheduled - Document Affected - Passport (DVS)

Start Date and Time - 18 March 2024 — 12:00AM AEDT

End Date and Time - 18 March 2024 — 2:00AM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Mar 14, 22:45 GMT
Postmortem - Read details
Mar 17, 14:22 GMT
Resolved - We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal. A post mortem containing further detail around the problem cause and resolution will be shared with you shortly.

The incident duration was between 09:46 GMT – 13:45 GMT 17/03/24

To customers that have been affected by this issue, we would again like to apologise.

Mar 17, 14:21 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Mar 17, 13:05 GMT
Completed - The scheduled maintenance has been completed.
Mar 17, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 08:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
• All Document Types

Start Date and Time
• 17th March 2024 7:00PM AEDT

End Date and Time
• 17th March 2024 8:00PM AEDT


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Mar 14, 02:16 GMT
Completed - The scheduled maintenance has been completed.
Mar 17, 01:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 20:30 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
• SA Birth, marriage and change of name certificates

Start Date and Time
• 17 March 2024 — 7:30AM AEDT

End Date and Time
• 17 March 2024 — 12:30PM AEDT



During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Mar 14, 04:42 GMT
Mar 16, 2024
Mar 15, 2024
Completed - The scheduled maintenance has been completed.
Mar 15, 15:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 13:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment: Production
Document: Centrelink
Start Date and Time: 16 March 2024 — 12:00AM AEDT
End Date and Time: 16 March 2024 — 2:00AM AEDT


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Mar 15, 05:03 GMT
Resolved - This incident has been resolved.
Mar 15, 07:57 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Mar 15, 00:04 GMT