We apologise for the length of time resolving this. The service was corrected at 10:02 BST. The teams are continuing to monitor the service. Users should be able to access the portal and/or complete transactions as normal.
To customers that have been affected by this issue, we would again like to apologise.
Posted Sep 28, 2022 - 10:37 BST
Update
We are continuing to investigate the issue which is causing slower transactions and some fatal error for our customers. While we have seen a slight improvement/reduction in issues we are continuing to investigate to correct the issue. 10:45 28-09-2022
Posted Sep 28, 2022 - 09:50 BST
Update
We are continuing to investigate the issue which is causing slower transactions and some fatal error for our customers. While we have seen a slight improvement/reduction in issues we are continuing to investigate to correct the issue.
Posted Sep 28, 2022 - 09:10 BST
Investigating
We are investigating an issue affecting our service. We apologise for the impact this may be having on your business. Our Incident Team is working to identify the root cause and implement a solution as a priority. We hope to advise you within a few minutes that the issue has been resolved, should this not be the case we will provide a further update and estimated resolution time at 09:45 28-09-2022
Posted Sep 28, 2022 - 08:45 BST
This incident affected: GBG ID3global (ID3global Portal, URU Portal, ID3global Service).