Notification of Planned Maintenance - ID3global Platform (affecting ID3global and URU Products)
Scheduled Maintenance Report for GBG
Completed
The scheduled maintenance has been completed.
Posted Sep 29, 2019 - 06:00 BST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 29, 2019 - 00:00 BST
Update
This is just a reminder that this maintenance is still planned to start on Sunday 29th of September between 00:00- 06:00

Kind regards,
Service Management
Posted Sep 23, 2019 - 16:07 BST
Scheduled
Hello

GBG is commencing on a programme of work in which we will refresh many elements of physical hardware in our data centres that support our ID3global and URU products. While this is in planning our teams involved have identified improvements/maintenance that need to be completed in advance to ensure that such physical changes do not cause any impact to our customers. This maintenance window is focused on changes to be undertaken on our database (there may be one more maintenance window which we will communicate later but well in advance).

During the maintenance window above there will be short periods where the service is interrupted for up to 5-10 minutes. There will be one period where the service will be unavailable for up to 2 hours. The timing may vary but is estimated to be between 0100 – 0300 BST.

The Service Management Team will be working alongside our technical teams during the maintenance and will update this maintenance notification (on GBG Status Page) as the change window progresses so that you are aware of its impact and conclusion.

We apologies that this may affect your business but to mitigate this we are undertaking this change at the weekend and at a time when much less usage comes from our customers.

Kind Regards
GBG Service Management
Posted Sep 13, 2019 - 16:31 BST
This scheduled maintenance affected: GBG ID3global (ID3global Portal, URU Portal, ID3global Service, URU Service, UK Address Lookup (1000), UK Age Range (0183), UK Bank Account Validation (0231), UK Bank Account Verification (0261), UK Births Index (0133), UK Card Verification Check (0120), UK CIFAS (0353), UK Credit Header (0154/0155), UK Credit Header (0154/0155) - Match level Advanced/Enhanced, UK Driving Licence (0107), UK Edited Electoral Roll (0101), UK Electricity Bill (0104), UK Enhanced Driving Licence (0212), UK Entitlement to Drive Check (0337), UK Geo Lifestyle (0322), UK Land Telephone Append (0106), UK Mortality (0110), UK National ID Register (0245), UK National Insurance Number (0230), UK NCOA Alert - Flag (0158), UK NCOA Alert - Full (0239), UK Passport (0103), Australia Credit (0298), Australia Driving Licence (0305), Australia Electoral Roll (0300), Australia Historical Electoral Roll (0299), Australia Marketing (0357), Australia Medicare (0304), Australia Passport (0303), Australia Property (0302), Australia Telephone (0301), Austria Financial (0252), Belgium Population (0328), Belgium Telephone (0329), Brazil Population (0287), Canada Credit (0237), China Bank Card (0362), China National ID (0361), Czech Republic Population (0348), Denmark Landline (0241), Denmark Personal ID CPR (0244), France Population (0331), France Telephone (0330), Germany Consumer (0201), Germany Financial (0251), Germany Landline (0203), Germany Mobile (0204), Germany Postal (0202), Germany Schufa (0228), Hong Kong Population (0324), Italy Population - Codice Fiscale (0250), Malaysia Financial (0354), Malaysia Population (0356), Mexico Population (0278), Netherlands Identity (0254), New Zealand Credit (0319), New Zealand DIA Citizen (0316), New Zealand DIA Passport (0317), New Zealand Directors (0312), New Zealand Driving Licence (0311), New Zealand Property (0313), New Zealand Telephone (0310), New Zealand Vehicle (0314), New Zealand DIA Birth (0315), Poland Population (0334), Romania National ID (0352), South Africa Population (0259), South Africa Identity (0369), Spain Population (DNI/NIF) (0364), Spain Commercial (0365), Spain Consumer (0366), Sweden Personal ID (0215), Sweden Population (0213), Switzerland Financial Data (0253), US Mobile carrier Check (0340), USA Combined (0246), USA Driving Licence (0176), Document Image Validation (2002), European ID Card (0235), International Address (0200), International Address Lookup (1002), International Adverse Media (0332), International Device ID (0234), International Passport (0118), International PEP - FCRA (0308), International PEP Enhanced (0209), International Sanctions - FCRA (0307), International Sanctions Enhanced (0208), International Mobile Phone Validation (0187), International National ID (0186), Smart International PEP (0344), Smart International Sanctions (0343)).