We’re pleased to inform you that the service disruption to the Credit Header advanced features we reported earlier is now resolved.
The incident duration was between ENTER TIME 13:32 – 15:48 11-10-2021
To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com *calls cost 5p per minute plus your telephone company’s network access charge
Posted Oct 11, 2021 - 16:02 BST
Update
Our data supplier is continuing to investigate this issue.
Posted Oct 11, 2021 - 15:20 BST
Identified
Initial investigations have determined that we are experiencing service issues with our Credit Header supplier
Users may be experiencing system errors against the 0154/0155 UK Credit Header advanced features only.
We will update you at 15:15 BST 11/10/21 or as soon as the issue is resolved.
Posted Oct 11, 2021 - 14:26 BST
Investigating
Please be advised that we are experiencing a service disruption that may result in customers receiving system errors against the 0154/0155 UK Credit Header Advanced features.
We apologise for the impact this may be having on your business. Our incident team are working to identify the root cause. We will provide a further update at 14:15
Posted Oct 11, 2021 - 13:46 BST
This incident affected: GBG ID3global (UK Credit Header (0154/0155) - Match level Advanced/Enhanced).