We’re pleased to inform you that the service disruption to the Credit Header advanced features we reported earlier is now resolved.
The incident duration was between 11:52 – 12:12 BST 26/05/22
To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com *calls cost 5p per minute plus your telephone company’s network access charge
Posted May 26, 2022 - 12:29 BST
Investigating
We are investigating an issue affecting our service. We apologise for the impact this may be having on your business. Our Incident Team is working to identify the root cause and implement a solution as a priority. We hope to advise you within a few minutes that the issue has been resolved, should this not be the case we will provide a further update and estimated resolution time at 26/05/22 12:30PM GMT
Posted May 26, 2022 - 12:06 BST
This incident affected: GBG ID3global (UK Credit Header (0154/0155), UK Credit Header (0154/0155) - Match level Advanced/Enhanced).