Retrospective Service disruption - ID3global - UK Credit Header (0154/0155) Match level Standard & Advanced/Enhanced
Incident Report for GBG
Resolved
Please be advised that we experienced a service disruption that may have resulted in customers receiving system errors against the 0154/0155 UK Credit Header service for both Standard and Advanced/Enhanced checks.

The incident duration was between 18:04 – 18:06 BST 17/10/2021

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com *calls cost 5p per minute plus your telephone company’s network access charge
Posted Oct 17, 2021 - 18:48 BST
This incident affected: GBG ID3global (UK Credit Header (0154/0155), UK Credit Header (0154/0155) - Match level Advanced/Enhanced).