Retrospective Service disruption - ID3global - UK Credit Header and advanced features (0154/0155)
Incident Report for GBG
Resolved
Please be advised that we experienced a service disruption that may have resulted in a small number of customers receiving system errors against the 0154/0155 UK Credit Header and advanced features.

The incident duration was between 10.12AM BST – 10:45AMBST

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the helpdesk on 0844 888 1136 or ID3globalhelp@gbgplc.com *calls cost 5p per minute plus your telephone company’s network access charge
Posted Sep 17, 2021 - 10:56 BST
This incident affected: GBG ID3global (UK Credit Header (0154/0155), UK Credit Header (0154/0155) - Match level Advanced/Enhanced).