Retrospective Service Disruption - Loqate - Capture, Interactive & Retrieve
Incident Report for GBG
Resolved
Please be advised that you may have experienced an **intermittent** service disruption that may have prevented you from using our service.

GBG Support teams identified a latency issue affecting Capture Interactive Find/Retrieve requests during this time. An issue was found with one of the database servers which was removed to restore service.

The incident duration was between 11:47 – 11:55 & 12:09 - 12:29 BS DATE 12/05/22

To customers that have been affected by this issue, we would like to apologise and If you need to speak to us regarding this notification, please contact the helpdesk via loqatesupport@gbgplc.com
Posted May 12, 2022 - 13:45 BST
This incident affected: Loqate (Capture V3).