Please be advised that GBG support teams identified some brief increased latency and errors across Loqate services during this period. Service self-restored shortly afterwards and investigation is ongoing to confirm the root cause and any actions needed.
The incident duration was between 20:05 – 20:08 BST/GMT 26/11/2021
To customers that have been affected by this issue, we would like to apologise and If you need to speak to us regarding this notification, please contact the helpdesk via loqatesupport@gbgplc.com
Posted Nov 26, 2021 - 20:44 GMT
This incident affected: Loqate (Capture V3, Capture V4, Verify, Email Validation, Phone Verification, Bank Verification, Geocoding, Everything Location, Find My Nearest, Account Section, AddressComplete).