Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the item check/ country.
The incident duration was between *15.12 – *21.49 GMT DATE 01/02/25
To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact Customer Support on *0844 888 1136 or ID3globalhelp@gbgplc.com *calls cost 5p per minute plus your telephone company’s network access charge
Posted Feb 02, 2025 - 08:27 GMT
This incident affected: GBG ID3global (New Zealand DIA Citizen (0316), New Zealand DIA Passport (0317), New Zealand DIA Birth (0315)).