Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the UK Edited Electoral Roll & UK Mortality item checks.
The incident duration was between 15:55 – 17:00 BST 17/09/2021
To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com *calls cost 5p per minute plus your telephone company’s network access charge
Posted Sep 17, 2021 - 17:41 BST
This incident affected: GBG ID3global (UK Edited Electoral Roll (0101), UK Mortality (0110)).