Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the 0308 - International PEP (FCRA) & 0332 - International Adverse Media item checks.
The incident duration was between 16:00 (12/06/2022) – 13.23 BST (13/06/2022).
To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com *calls cost 5p per minute plus your telephone company’s network access charge.
Posted Jun 13, 2022 - 16:16 BST
This incident affected: GBG ID3global (International Adverse Media (0332), International PEP - FCRA (0308)).