GBG are pleased to confirm that service has now been stabilised and the incident resolved. GBG Support teams are continuing to investigate the root cause and any further remediation actions needed for this but service has now been restored. We would like to apologise for any inconvenience caused whilst we worked to resolve this.
The incident duration was between 10:01 BST – 13:50 BST 25/05/2022
Posted May 25, 2022 - 14:26 BST
Update
We are continuing to work on a fix for this issue.
Posted May 25, 2022 - 13:28 BST
Update
GBG Support teams are continuing to investigate this issue and have made a number of changes to help stabilise performance. Further updates to be provided as soon as they are available.
Posted May 25, 2022 - 13:23 BST
Identified
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Posted May 25, 2022 - 10:41 BST
This incident affected: Loqate (Capture V3, Capture V4, Verify, Email Validation, Phone Verification, Bank Verification, Geocoding, Everything Location, Find My Nearest, AddressComplete, Capture China, Verify China).